Windows 'Get Started' Loop + no cloud sync

Hi I’m having a glitch when I open the Shapr 3D app on desktop it opens and makes me do the ‘get started’ tutorial every time without skipping. Once I’m through my designs no longer sync. Was working fine a few days ago.

Hello! Thanks for reaching out with this! We’re already investigating the issue, I’ll update the main thread when a fix is ready. Thank you for your patience!

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Fix is ready, make sure to update! :hammer_and_wrench:

should I be concerned I am still having these issues in 5.420.5479.0?

If you still have issues, please open a support ticket with all the relevant details (device, os version etc) at