Get in touch with Shapr3D Support faster

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If you are experiencing issues with the Shapr3D app and you need faster help with:

  • technical issues
  • account management
  • license activation
  • payments
    please contact Shapr3D’s support team at support@shapr3d.com
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Exporting files on iPad to step file format and opening it with SolidWorks under win10 64-bit system will prompt format error and cannot be edited and savedimage

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Thank You, Thank You, Thank You. I just got the latest update and this fix my issue and I have my project file back working again. I am so happy!

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Exporting stl files has flipped units. I am having to select export as mm to get inches on my printer software (both Cura and Prusa Slicer).

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Hi @Ctodmodel, just for the record, let me link here the answer for your other thread on the same topic.

1 Like
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Is there a document that tells me what features are not available before buying? I’m trying to extrude a defined hole thru a body and it doesn’t seem to work

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I’m a SolidWorks user. I was quite good with that so I’m guessing the free version does not extrude

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Hi! Only the export features are locked in the Basic version. Please contact us in a support ticket using the link below and send some screenshots or a screen recording about the issue, we are here to help.

https://support.shapr3d.com/hc/en-us/requests/new

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I select the sketch in the tree like I would in SW and then extrude button. Nothing happens. No drag ability in either direction. I’ll try to get screenshots

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Shapr3D works differently. We don’t have a feature tree for example at the moment. The UI that you are referring to is the Items menu, which is a list of objects you have in your workspace. Instead select the profile in the 3D view, and extrude.

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On second thought I’m leaving Apple products early next year anyway so I’ll just stay with SolidWorks

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Shapr3D is available on Windows too :slight_smile:

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Our Customer Success Managers are always happy to help you get started with Shapr3D. Did you talk with them already?

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As Istvan said we’re happy to help you get started with Shapr3D and show you around our Windows app. Can you contact us at csm@shapr3d.com? Let’s set up a call for next week.

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Am I not able to use any non Apple Pencil stylus? Theres no option to use one and it doesnt work when I try

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Hey! The Apple Pencil is the officially supported input device for Shapr3D on iPads. If you are using third-party pencils, there may be some tools that will not work properly.

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Hi hope you are doing well.

I have two issue with importing dwg files.

  1. I was trying to import it from my google drive into the app on iPad but it didn’t work (the file wasn’t active to import - It was low in opacity icon showing it’s not a proper file or it’s deactivated.) . So I copied the file to my local device and it worked! So there might be and issue with cloud files . Would please let me know if this happens for everyone or it’s just me.

  2. I tried to import the dwg files locally and it takes for ever for the app to read them. Actually never opened.

Please help.
Thanks